In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return to us within 14 days of the date shown on your invoice in the original, saleable condition. We do not refund the cost of original postage and shipping charge occurred to customers.
Please note when trying on items of clothing, please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original condition with the relevant documentation within the timescales specified above.
How to make a return
If you wish to return a item, you must notify us via email at email@example.com and please ensure to include the following on the email;
Put RETURNS in the subject box
Contact phone number
What items you are returning
Reasons for the return and write comments (if any).
Once you have notified us that you wish to return item/items, you must return the item/items to us. All requests for returns made after the 14-day period will be denied.
Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method. In the event that we do not receive the returned goods, we will ask you to provide the certificate of posting from the Post Office as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Once shipped if you refuse a package there will be a charge to return to the UK and we will debit this cost from your refund. YOU are responsible for any Customs Charges and Taxes charged in your country of residence and refusing a parcel because there are customs charges is a breach of contract and the return costs are your responsibility.
Out Out Boutique
60 Leverstock Green Road
Non Refundable Items
Bikinis and Swimwear for hygiene reasons
Earrings for hygiene reasons
Any item that has been worn, labels removed, or has any make up, deodrant, perfume marks
Unfortunately we are unable to offer exchanges at this time. You will need to process a new order if you are requiring a new size/colour/item and return the unwanted item.
If you are eligible for a refund we will do so within 5 working days of receipt of the return. Refunds will be credited to your original method of payment. We do not refund any shipping or postal costs.
If you have a query about returning goods, please contact firstname.lastname@example.org